Salesforce Service Cloud Consultant

Location: Remote, USA | Work Type: Contract

We have a client looking for a Salesforce Service Cloud Admin for a contract position that will last for 1 year. Green Card or U.S. Citizens only.

What You’ll Do

  • Facilitate stakeholder meetings
  • Elicit and document requirements
  • Create Epics & User Stories
  • Have familiarity with architecture, configuration & administration/use of SFServiceCloud
  • Strategic road mapping
  • Provide advice on implementation team composition
  • Provide direction and thought leadership to the implementation team
  • SCRUM Master/task assignments for the implementation team
  • Manage Jira

Must Haves

    • 5+ years of customer service support delivery or related
    • 3+ years SFServiceCloud
    • 3+ SCRUM,
    • Experience with other Salesforce Clouds and/or other customer service support technologies

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