Support teams are essential to the success of any business. They allow you to stay on track by providing technical support and optimizing your processes. Building the right support team can be the difference between a company’s success or failure. Given this, you want to make sure you do it right. Here are some tips to help when building your Salesforce support team.
Establish Your Goals
Before hiring personnel, it is crucial to establish your company goals. What do you want your company to accomplish? What do you need to make that happen? Answering questions like this will give you a clear picture of what’s needed in an effective support team. Look back over the history of your company. What implementations were effective? What didn’t work? Learning from your company’s history gives direction as to what will help you move forward.
Once you’ve established your goals, identify your needs. What should your Salesforce support team be able to accomplish? Will you need mostly data management? Or will you need a team with a strong focus on Apex and Visualforce development? Determine your needs to clearly establish who you need to meet those needs. In order to build an effective support team, you don’t want an overabundance of skill. You want each member to be valuable for different reasons. To accomplish this, once you have determined your needs, hire a broad range of talent.
Hire A Broad Range Of Talent
Rather than hiring a bunch of Salesforce candidates and hoping for the best, take a detailed look at their credentials. Ask what projects they have accomplished. Identify their strengths and weaknesses. Make sure they keep their tech skills current. Each employee should add value to the company.
Learn To Operate As A Team
Once you’ve assembled candidates with the necessary skills, work on operating as a team. Teach effective communication and cooperation to maximize efficiency and output. Develop a healthy work culture among your team members. Hiring top talent is important, but unless they can work together there will be problems with communication. Streamline your processes and be clear with your expectations. But identify who will be most effective in certain areas. Once everyone is where they should be, your Salesforce support team should operate optimally.
How Can TechBridge Help?
Our goal is to bridge the gap between business and employee, matching qualified workers with the companies who need them. If you have any further questions or you’re ready to start the recruiting process, contact us today!